Terms of Service

Terms of Service

Last Updated: May 2026

1. Acceptance of Terms

By accessing or using Sponzar, you agree to be bound by these Terms of Service. Sponzar is a technology and settlement facilitation platform and is strictly NOT a bank, financial institution, or payment processor.

2. Platform Role & Liability

Sponzar provides the software infrastructure for digital commerce, content distribution, and cashless event management (Event OS). Sponzar acts solely as a facilitation layer.

  • Event Liability: Sponzar is not liable for vendor disputes, event cancellations, physical injuries at events, or lost/stolen NFC wristbands.
  • Service Bookings: If a creator fails to fulfill a booked service, the dispute must be resolved between the buyer and the creator. Sponzar acts only as an escrow facilitator.

3. Refunds & Chargebacks

Sponzar accepts no platform liability for transactional refunds. We are not the merchant of record for third-party transactions (i.e., creator subscriptions, event tickets, or vendor purchases). The Event Organizer or Creator is the merchant of record.

Any requests for refunds due to attendee dissatisfaction, event cancellation, or vendor disputes must be directed to the respective Organizer or Creator. Sponzar only facilitates technical refund flows resulting from system errors.

4. Event OS, Wallets & "Breakage" Funds

Attendees may top up digital wallets for use at live events via NFC wristbands. Following the conclusion of an event, attendees have exactly 21 days to request a withdrawal of any unspent funds.

Expiration of Funds: Any unclaimed balances remaining in an Event Wallet after the 21-day claim period will expire. These expired funds ("breakage") are permanently retained by Sponzar as operational reserve and platform revenue. Sponzar is under no obligation to refund or transfer expired balances after this period.

5. Capital Advances & Financial Hub

Sponzar may offer capital advances based on your algorithmic Sponzar Score. By accepting a capital advance, you authorize Sponzar to automatically deduct the agreed repayment amount or percentage directly from your future incoming revenue, wallet balances, or settlements until the advance is fully recouped.

6. Intellectual Property & DMCA

Creators retain full ownership of their intellectual property. By uploading content, you grant Sponzar a broad, royalty-free, worldwide license to host, stream, distribute, and display the content. Sponzar operates under safe harbor provisions and strictly enforces a zero-tolerance policy for copyright infringement.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Sponzar may operate under multiple jurisdictions depending on the region of deployment, but the primary jurisdiction for dispute resolution remains South Africa.

8. Identity Verification and KYC Compliance

To maintain the integrity of the Sponzar platform, prevent fraud, and comply with Anti-Money Laundering (AML) regulations, we require creators to undergo identity verification before accessing certain features, including payouts.

  • Third-Party Providers: We utilize secure, accredited third-party verification providers (e.g., Datanamix/PBVerify) to validate your identity. By initiating the verification process, you authorize us to share your provided information with these bureaus for the strict purpose of identity validation and fraud prevention.
  • Accuracy of Information: You agree to provide true, accurate, and current information. Providing fraudulent documents, stolen identities, or deepfake/synthetic media will result in immediate account termination, forfeiture of funds, and potential reporting to financial authorities.
  • Verification Fees: Certain verification tiers may incur a processing fee. This fee will be deducted from your Sponzar wallet balance or deferred and deducted from your next payout.

9. Smart Links — Data Processing (POPIA §21 Operator Agreement)

Last Updated: August 2026

When you use the Sponzar Smart Link feature to collect audience contact details (email addresses, phone numbers, or names) from visitors who click your Smart Link, the following applies:

9.1 Your Role as Responsible Party

Under the Protection of Personal Information Act 4 of 2013 (POPIA), you — the Creator — are the Responsible Party. You determine the purpose for which the visitor's personal information is collected. Sponzar acts solely as your Operator (POPIA §1), processing this information on your behalf and under your authority.

9.2 Your Obligations as Responsible Party
  • Obtain lawful consent: The Smart Link interstitial provides a "Continue without sharing" option ensuring consent is freely given. You must not circumvent this mechanism.
  • Respect the marketing opt-in: You may only send marketing communications (email, SMS, WhatsApp) to audience members who explicitly ticked the marketing opt-in checkbox. Sending unsolicited communications to non-opted-in contacts violates POPIA §69.
  • Handle data subject requests: You must respond to access, correction, and deletion requests from your audience members within statutory timeframes. Sponzar will assist via the Creator Dashboard.
  • Purpose limitation: You must not use audience data for purposes not disclosed at the time of collection.
9.3 Sponzar's Role as Your Operator
  • Stores your audience contact data securely on your behalf
  • Records a consent audit trail for every submission (timestamp, IP address, consent text version, marketing opt-in)
  • Does not use your Smart Link audience data for Sponzar's own marketing without separate, explicit consent from the data subject
  • Does not sell, share, or disclose your audience data to third parties without your written authorisation
9.4 Acceptance

By enabling the Smart Link feature on your account, you accept the role and responsibilities of a Responsible Party under POPIA and agree to Sponzar's Privacy Notice. The full Data Processing Agreement is available upon request.

Governed by the Protection of Personal Information Act 4 of 2013, Republic of South Africa.